Reservation Policy

Cancellation Policy : Our Cancellation Policy applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly if this is the case with your booking.

   

Cancellation Policy on  Low Season  Period. ( 01 May.-31 Oct. )

Cancellation period Cancellation charges which will be applied to you

+ 14 Days working days (not including Sat, Sun & Public Holidays) prior to arrival

5 percent administration fee of your total booking cost

13-5 Days working days (not including Sat, Sun & Public Holidays)  prior to arrival

10 percent administration fee of your total booking cost

4-0 Days working days (not including Sat, Sun & Public Holidays). prior to arrival

10 percent administration fee of your total booking cost plus a one night cancellation fee will be levied by hotel or Krabi Railay Travel Co.,Ltd

   

Cancellation Policy on High Season Period. ( 01 Nov.-3o Apr. )

Cancellation period

Cancellation charges which will be applied to you

+ 14 Days working days (not including Sat, Sun & Public Holidays) prior to arrival

5 percent administration fee of your total booking cost

13-8 Days working days (not including Sat, Sun & Public Holidays)  prior to arrival

10 percent administration fee of your total booking cost

7-0 Days working days (not including Sat, Sun & Public Holidays). prior to arrival

10 percent administration fee of your total booking cost plus a one night cancellation fee will be levied by hotel or Krabi Railay Travel Co.,Ltd

   

Cancellation Policy on Peak Season Period. ( 15 Dec.- 15 Jan. )

Cancellation period

Cancellation charges which will be applied to you

+ 14 Days working days (not including Sat, Sun & Public Holidays) prior to arrival

5 percent administration fee of your total booking cost

13-8 Days working days (not including Sat, Sun & Public Holidays)  prior to arrival

10 percent administration fee of your total booking cost

7-3 Days working days (not including Sat, Sun & Public Holidays). prior to arrival

10 percent administration fee of your total booking cost plus a one night cancellation fee will be levied by hotel or Krabi Railay Travel Co.,Ltd

3-0 Days prior to arrival

A credit card processing your total booking cost will be levied by hotel or Krabi Railay Travel Co.,Ltd

Reduction of Length to Stay : If you need to shorten your booking during your stay, you must contact our office advise us as early as possible.  Our office will inform the reservation desk at the hotel as well as our resort hotel's office, to receive. If the hotel charge us for your remaining nightly we will also, where as if the hotel do not charge us we will not charge you. In addition a 5 percent administration fee will be applied of your remaining stay.
Extension of Stay : If, after your arrival, you wish to extend your stay at the same or different hotel, please contact our office as early as possible. 
No Show Policy on Peak Season : If you do not show up at the hotel on your arrival date and have failed to inform us that you wish to cancel your booking, this is classed as a No Show. In this case, full charge of your total booking cost will be applied.

 Authorised Hotel Reservation Agent.
Tourism Authority of Thailand .
TAT Travel License No. 33/0525.

 
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